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Last updated: [Date]

At [Your Company Name], we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Window

You have [30] days from the date you receive your item to request a return. If [30] days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging (including jewelry boxes, pouches, and certificates of authenticity).

  • The item must have the receipt or proof of purchase.

  • Any security tags or labels must still be attached and intact.

3. Non-Returnable Items

Certain types of items cannot be returned:

  • Customized or Personalized items: Items that have been engraved or resized specifically for you.

  • Earrings: For hygiene and safety reasons, pierced earrings cannot be returned unless they are defective.

  • Sale Items: Only regular-priced items may be refunded; sale items are final sale.

  • Gift Cards.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at [Your Email Address] or via WhatsApp at [Your Phone Number] with your Order ID and reason for return.

  2. We will review your request and provide you with a Return Authorization Number (RA#) and the shipping address.

  3. Pack the item securely in its original packaging and include your proof of purchase.

  4. Ship the item to the address provided.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

  • If rejected: We will contact you to explain why (e.g., signs of wear, missing tags) and discuss the next steps.

6. Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Defective/Wrong Items: If you are returning an item because it arrived damaged or we sent the wrong product, we will cover the return shipping costs.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Email Address].

Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: [support@example.com]

  • WhatsApp/Phone: [+974 0000 0000]

Return & Refund Policy